1Mandarin Terms of Service

1. About 1Mandarin

1Mandarin provides Mandarin learning and training resources, including digital products, structured courses, personal coaching, and related educational services.

Some services are designed for independent training. Others include direct support, feedback, or live training with Kai.

The exact content, duration, level of support, and price of each offering are described on the relevant page of the 1Mandarin website.

2. Choosing Your Training

Different learners need different levels of support.

1Mandarin currently offers training options such as:

Digital Products

Self-directed Mandarin training resources that may include text, audio, slides, exercises, practice materials, and other digital content.

Premium Courses

Structured Mandarin training programs that may include lessons, learning materials, assignments, audio or video content, and personal feedback or support.

Personal Coaching

A higher level of personal training that may include 1-on-1 video sessions, personalized guidance, practice between sessions, feedback, and ongoing communication with Kai during an agreed coaching period.

Before purchasing, please read the relevant offering page carefully.

If you're not sure which option is right for you, contact Kai before paying.

3. Digital Products

Digital Products are intended primarily for independent personal learning.

After your payment is confirmed, access may be delivered through a link, online page, Notion resource, downloadable file, or another digital format.

Your purchase gives you a personal, non-transferable right to use the materials for your own learning.

It does not transfer ownership of the materials or intellectual property to you.

Please do not share your private access link or distribute the materials to others.

Refunds for Digital Products are handled according to the 1Mandarin Refund Policy.

4. Premium Courses

Premium Courses provide a more structured training experience.

Depending on the course, this may include:

• Structured lessons
• Text, audio, video, or slides
• Exercises and assignments
• Practice materials
• Course-specific guidance
• Feedback or support from Kai

The exact content and support included in a course will be described on its sales page.

Where a sample is available, learners are encouraged to review it before purchasing.

Course access is for the individual purchaser only and may not be shared, transferred, resold, or distributed.

Once full course access has been delivered, refund eligibility is governed by the 1Mandarin Refund Policy.

5. Personal Coaching

Personal Coaching is a personalized training service rather than a package of digital lessons.

The program may include:

• 1-on-1 video training with Kai
• Personalized Mandarin training
• Practice between sessions
• Personal correction and feedback
• Text communication
• Voice support
• Training guidance throughout the coaching period

The specific services included are those described on the 1Mandarin website at the time of purchase and any additional arrangements agreed directly between you and Kai.

6. Your Coaching Start Date

Your Personal Coaching program begins on the Coaching Start Date agreed between you and Kai.

The coaching period is calculated from this agreed date rather than automatically from the payment date.

This gives us time after payment to communicate, understand your goals, and prepare for the program.

For a 90-day coaching program, access to the included coaching services is intended to be used during those 90 days.

7. Coaching Sessions

Personal Coaching is designed around consistent training.

Sessions should be arranged with Kai in advance and completed during the agreed coaching period.

Where a program describes a target number or frequency of sessions, that structure is part of the overall coaching program rather than an unlimited-time bank of individual lessons.

Unused sessions do not automatically remain available after the coaching period ends.

8. Rescheduling & Missed Sessions

Plans sometimes change.

If you need to reschedule a coaching session, please provide at least 12 hours' notice whenever possible.

With at least 12 hours' notice, the session can normally be rescheduled without being counted as used.

If you cancel with less than 12 hours' notice or do not attend a scheduled session, the session may be counted as used.

If a genuine emergency occurs, contact Kai and the situation can be considered individually.

If Kai needs to cancel or reschedule a session, it will not be counted as used and another time will be arranged.

9. Communication & Support

Depending on what you purchase, support may be provided through WhatsApp, voice messages, video calls, email, or another agreed communication method.

Where the website states a response time such as:

Text replies within 24 hours or Voice support within 48 hours

these are normal service targets.

I will make reasonable efforts to respond within those timeframes, but they are not absolute guarantees in exceptional circumstances such as illness, emergencies, travel, technical problems, or other situations outside reasonable control.

Support is intended to help with your Mandarin training and the offering you purchased.

It does not mean unlimited, immediate, or 24-hour live availability.

10. Payments

Prices are shown on the relevant 1Mandarin sales pages.

Payments may be processed through third-party payment providers such as Stripe.

By completing a purchase, you confirm that the payment information you provide is valid and that you are authorized to use the selected payment method.

A successful payment does not necessarily mean that digital access or coaching begins immediately.

Some purchases require payment confirmation and communication with Kai before access is delivered or a Coaching Start Date is agreed.

11. Refunds

Refunds and cancellations are governed by the 1Mandarin Refund Policy.

In general:

Digital Products and Premium Courses may become non-refundable after full digital access has been delivered.

Personal Coaching may be refunded before the agreed Coaching Start Date, while refunds after coaching has begun are generally handled according to the Refund Policy.

Please review the Refund Policy before purchasing.

Nothing in these Terms limits rights that cannot legally be excluded under applicable consumer law.

12. Your Access Is Personal

When you purchase a 1Mandarin product, course, or coaching service, the access provided to you is intended for your personal use.

Unless I have given you written permission, you may not:

• Share private product or course links
• Share private Notion access
• Give another person access to paid materials
• Copy or distribute substantial portions of paid content
• Upload paid materials publicly
• Resell or sublicense 1Mandarin content
• Repackage 1Mandarin materials as your own product or course
• Use paid materials to create substantially copied commercial products

If you want to use 1Mandarin materials for a school, organization, company, group, or another commercial purpose, contact Kai first to discuss permission or a separate arrangement.

13. Intellectual Property

The 1Mandarin brand and original 1Mandarin materials are protected by applicable intellectual property laws.

This may include original:

• Written content
• Course materials
• Training systems
• Exercises
• Worksheets
• Audio
• Video
• Graphics
• Presentations
• Digital resources
• Website content
• Branding and original creative materials

Purchasing access does not transfer ownership or copyright.

You are purchasing the right to learn from and use the material personally, subject to these Terms.

14. Respectful Use

1Mandarin is built around direct communication and real human support.

Learners are expected to communicate respectfully and use the services in good faith.

Abusive, threatening, harassing, fraudulent, unlawful, or seriously disruptive behavior is not acceptable.

1Mandarin may restrict or terminate access where necessary to protect Kai, other learners, the service, or its content.

Where access is terminated for serious misuse or violation of these Terms, refund eligibility will depend on the circumstances, the services already provided, applicable law, and the Refund Policy.

15. Learning Results

I will bring teaching experience, training structure, feedback, and support.

You bring the practice.

Language learning results vary from person to person and depend on many factors, including participation, consistency, previous experience, practice, effort, and individual circumstances.

For that reason, 1Mandarin does not guarantee a specific language level, examination score, fluency level, career result, income result, or other individual outcome from purchasing a product, course, or coaching program.

What I can promise is to provide the training and support described in the offering you purchased, subject to these Terms.

16. Educational Purpose

1Mandarin provides educational and language-training services.

Content and coaching are intended for learning and personal development.

Unless explicitly stated otherwise, 1Mandarin does not provide legal, medical, financial, immigration, employment, or other regulated professional advice.

Any examples involving work, travel, content creation, fitness, business, or everyday life are used primarily as contexts for Mandarin training.

17. Third-Party Services

Some parts of the 1Mandarin experience may rely on third-party services.

For example, these may include services used for:

• Payment processing
• Messaging
• Video communication
• Content delivery
• Website hosting
• Analytics

These third-party services may have their own terms and privacy policies.

1Mandarin is not responsible for interruptions or changes caused solely by third-party services outside reasonable control, but I will make reasonable efforts to help when an issue affects delivery of something you purchased.

Information about how personal data is handled is provided in the 1Mandarin Privacy Policy.

18. Service Changes

1Mandarin may improve, update, replace, or discontinue parts of the website or future offerings over time.

If you have already purchased a product or service, I will make reasonable efforts to provide what was promised to you at the time of purchase or, where that is not reasonably possible, provide an appropriate alternative or remedy consistent with applicable law.

Changes to future products or services do not automatically change an existing purchase.

19. Availability & Unexpected Events

Sometimes circumstances outside reasonable control can affect the service.

These may include serious illness, emergencies, internet outages, platform failures, natural disasters, government restrictions, or other significant unexpected events.

If this happens, I will make reasonable efforts to communicate with you and restore, reschedule, or otherwise fairly address the affected service.

20. Changes to These Terms

These Terms may be updated from time to time as 1Mandarin develops.

The latest version will be published on the 1Mandarin website with an updated revision date.

For an existing purchase, material changes will not be applied retroactively in a way that removes rights or services already agreed to, except where required by law.

21. Applicable Law

These Terms are subject to applicable laws and mandatory consumer protections.

Nothing in these Terms is intended to remove or restrict rights that cannot legally be waived.

Additional governing-law or dispute-resolution provisions may apply depending on the legal entity operating 1Mandarin and its jurisdiction.