1Mandarin Refund Policy

1. Digital Products — $19

Digital Products are downloadable or online Mandarin training resources designed for independent learning.

Before access is delivered

If you change your mind after payment but before I send you access to the product, you may request a full refund.

After access is delivered

Once I have sent you the product or provided access to the full digital content, the product is considered delivered and is generally non-refundable.

This is because digital content can be accessed and used immediately after delivery.

If something goes wrong

If you receive the wrong product, cannot access your purchase, or experience another delivery problem, contact me first.

I'll do my best to fix the issue. If I cannot provide the product you purchased, I'll arrange an appropriate refund.

2. Premium Courses — $249

Premium Courses include structured Mandarin training materials and may also include guidance, assignments, or feedback from Kai.

I encourage you to talk to me and review the available course sample before purchasing so you can make sure the course is right for you.

Before full course access is delivered

If you have paid but I have not yet provided access to the full course, you may request a full refund.

After full course access is delivered

Once full course access has been provided, the course is considered delivered and is generally non-refundable.

If there is a technical or delivery problem that prevents you from accessing the course, contact me and I'll work with you to resolve it.

If I cannot provide the course you purchased, I'll arrange an appropriate refund.

3. Personal Coaching — $799 / 90 Days

Personal Coaching is different from purchasing digital content.

You're reserving access to Kai's time, personalized training, 1-on-1 video sessions, feedback, and ongoing support during a 90-day coaching period.

Before your Coaching Start Date

Your Coaching Start Date is the date we agree your 90-day program officially begins.

If you decide not to continue before the agreed Coaching Start Date, you may request a full refund.

After coaching has started

Once your 90-day coaching program has started, payments are generally non-refundable.

This is because coaching capacity has been reserved for you and personalized services may already have begun, including planning, sessions, feedback, communication, or training preparation.

Exceptional circumstances

Life happens.

If an exceptional situation prevents you from continuing your coaching program, contact me directly.

I'll review the situation fairly, taking into account the coaching time, sessions, support, preparation, and other services already provided.

Any refund or alternative arrangement after coaching has started will be considered on a case-by-case basis, subject to applicable law.

4. Coaching Sessions & Rescheduling

Personal Coaching is a 90-day coaching program, not an unlimited-time package of individual lessons.

To keep your training consistent, sessions should be scheduled in advance.

If you need to reschedule

Please give me at least 12 hours' notice whenever possible.

With at least 12 hours' notice, your session can normally be rescheduled without being counted as used.

If you cancel with less than 12 hours' notice or do not attend a scheduled session, the session may be counted as used.

I understand that genuine emergencies happen, and exceptional situations can always be discussed directly with me.

If Kai needs to reschedule

If I need to cancel or reschedule a session, it will not be counted as used, and we'll arrange another time.

5. The 90-Day Coaching Period

Your Personal Coaching program runs for 90 days from the agreed Coaching Start Date.

The program is designed around consistent training during those 90 days.

Sessions and support are therefore intended to be used within the coaching period and do not automatically carry forward indefinitely because of missed or unused training opportunities.

If you are unable to fully participate for personal reasons, unused sessions or support do not automatically qualify for a refund.

If 1Mandarin is unable to provide a material part of the agreed coaching service, contact me and I'll work with you on a fair solution.

6. Duplicate Payments & Billing Errors

If you are accidentally charged more than once for the same purchase, or there is a clear billing error, please contact me.

Verified duplicate charges or billing errors will be corrected and, where appropriate, refunded.

7. How to Request a Refund

If you believe you're eligible for a refund, contact me through WhatsApp or email.

Please include:

• Your name
• The email address used at checkout
• What you purchased
• A short explanation of your refund request

This helps me locate your payment and respond as quickly as possible.

Approved refunds will be returned to the original payment method where possible. The time it takes for the refund to appear may depend on the payment provider or your bank.

8. Your Legal Rights

Nothing in this Refund Policy is intended to limit any refund, cancellation, or consumer rights that cannot legally be excluded under applicable law.

Where applicable law gives you additional rights, those rights will continue to apply.