1Mandarin Privacy Policy

1. About This Privacy Policy

This Privacy Policy applies when you:

• Visit the 1Mandarin website
• Purchase a Digital Product
• Purchase or access a Premium Course
• Join Personal Coaching
• Contact Kai through WhatsApp or email
• Send learning materials, assignments, recordings, or other content for feedback
• Otherwise interact with 1Mandarin

The exact information involved depends on how you use 1Mandarin.

2. Information I Collect

1Mandarin is designed to collect only the information reasonably needed to provide and improve the service.

Depending on how you interact with 1Mandarin, this may include:

• Your name
• Your email address
• Your phone number or WhatsApp contact information
• Information about what you purchased
• Payment and transaction information
• Messages you send to Kai
• Learning materials or assignments you voluntarily submit
• Audio, video, images, or files you voluntarily send for training or feedback
• Basic website, device, technical, and usage information

I do not intentionally ask you to provide personal information that is unnecessary for your training or for operating 1Mandarin.

3. Information You Give Me

You may provide personal information directly when you:

• Contact me through WhatsApp
• Send me an email
• Ask about a product, course, or coaching program
• Complete a purchase
• Arrange a coaching session
• Send an assignment
• Send a voice recording or practice video
• Ask for feedback
• Request customer support

I use this information primarily to communicate with you and provide the product, training, feedback, or support you requested.

Please avoid sending sensitive personal information that is not necessary for your Mandarin training.

4. Payments

Payments may be processed through a third-party payment provider such as Stripe.

When you make a payment, the payment provider may collect information such as your:

• Name
• Email address
• Billing information
• Payment method information
• Transaction information

1Mandarin may receive information needed to confirm and manage your purchase, such as your name, email address, purchase, payment status, amount, and transaction reference.

1Mandarin does not directly store your full payment card details when those details are handled by the payment provider.

Payment providers process relevant information according to their own privacy practices and legal obligations.

5. WhatsApp & Email Communication

WhatsApp and email are important ways to communicate with Kai.

If you contact me through these services, I may receive information such as your:

• Name
• Phone number or email address
• Profile information you make available through the service
• Messages
• Voice messages
• Files or images
• Learning questions
• Other information you voluntarily send

I use this information to answer your questions, arrange training, deliver services, provide feedback, and support your Mandarin learning.

WhatsApp, your email provider, and other communication services may process information according to their own privacy policies.

6. Learning Materials & Coaching Submissions

If you join a course or Personal Coaching program, you may choose to send learning materials to Kai.

These may include:

• Mandarin assignments
• Written exercises
• Voice recordings
• Pronunciation practice
• Photos
• Practice videos
• Questions
• Other training-related materials

These materials are used to provide the training, correction, feedback, or support you requested.

Your private training stays private.

I will not publicly use your private messages, learning submissions, voice recordings, photos, or videos for advertising, testimonials, social media, or other promotional purposes without your permission.

If I would like to share your work, story, feedback, or progress publicly, I will ask for permission first.

7. Website Data, Analytics & Cookies

When you visit the 1Mandarin website, some basic technical or usage information may be collected automatically.

Depending on the website tools in use, this may include information such as:

• Browser or device type
• Approximate location derived from technical information
• Pages visited
• Date and time of visits
• Referring pages or sources
• Basic interaction with the website
• IP address or related technical information

This information may be used to:

• Keep the website working
• Maintain security
• Understand how people use the website
• Identify technical problems
• Improve the website and training experience

1Mandarin may use cookies or similar technologies where necessary or useful for these purposes.

If additional advertising, tracking, or marketing technologies are introduced in the future, this Privacy Policy and any required consent mechanisms will be updated as appropriate.

8. How I Use Your Information

Personal information may be used to:

Process purchases Confirm payments and maintain appropriate transaction records.

Deliver products and courses Provide access to the digital content you purchased.

Provide coaching and feedback Arrange sessions, review assignments, provide corrections, and support your training.

Communicate with you Respond to questions, messages, support requests, and service-related communication.

Operate and improve 1Mandarin Maintain the website, understand basic usage, improve services, and keep the website secure.

Meet legal obligations Maintain records or use information where reasonably required by applicable law, taxation, accounting, fraud prevention, dispute resolution, or other legitimate legal requirements.

I do not use personal information for purposes that are materially unrelated to why it was collected without an appropriate basis or permission.

9. Third-Party Services

1Mandarin may rely on trusted third-party services to operate the website and provide training.

Depending on the services in use, these may include providers for:

• Payment processing
• Messaging
• Email
• Video communication
• Digital content delivery
• Website hosting
• Website analytics

For example, services such as Stripe, WhatsApp, and Notion may be involved in parts of the 1Mandarin experience.

These providers may process information according to their own privacy policies, security practices, locations, and legal obligations.

I try to use third-party services only where they serve a clear purpose in operating 1Mandarin or providing your training.

10. How I Share Information

I do not sell your personal information.

Personal information may be shared only where reasonably necessary, such as:

• With service providers needed to process your payment
• With platforms needed to deliver or host content
• With communication or technology providers needed to provide the service
• Where required by law or a valid legal process
• Where reasonably necessary to prevent fraud, protect security, or protect legal rights
• Where you have asked me or given permission to share information

I do not share your private learning materials publicly simply because you are a 1Mandarin customer or learner.

11. Marketing Communications

Purchasing from 1Mandarin does not automatically mean that you agree to receive unrelated marketing emails or messages.

Service-related communication—such as purchase confirmation, delivery information, scheduling, support, or coaching communication—may still be necessary to provide what you purchased.

If 1Mandarin introduces an optional newsletter or other marketing communication, you may be asked to opt in separately where required.

If you subscribe, you can later ask to stop receiving those marketing communications.

12. How Long Information Is Kept

I keep personal information only for as long as reasonably necessary for the purposes for which it was collected.

This may include time needed to:

• Provide your product, course, or coaching service
• Communicate with you
• Maintain appropriate payment and business records
• Resolve questions or disputes
• Prevent fraud or misuse
• Meet accounting, tax, or other legal obligations

When information is no longer reasonably needed, it may be deleted or anonymized where appropriate.

Third-party providers may maintain information according to their own retention requirements and policies.

13. Data Security

I take reasonable steps to protect the personal information handled through 1Mandarin.

I also rely on established third-party services for areas such as payment processing, communication, hosting, and content delivery rather than trying to handle every part of the technical infrastructure myself.

However, no website, online service, email system, messaging platform, or method of electronic storage can guarantee absolute security.

If you believe your information connected with 1Mandarin may have been compromised, please contact me.

14. Your Privacy Rights

Depending on where you live and the laws that apply, you may have rights regarding your personal information.

These may include the right to:

• Ask what personal information is held about you
• Request access to certain personal information
• Ask for inaccurate information to be corrected
• Request deletion of certain information
• Object to or restrict certain uses
• Withdraw consent where processing is based on consent
• Exercise other rights provided by applicable privacy law

If you want to make a privacy request, contact Kai through the contact details provided on the 1Mandarin website.

Some information may need to be retained where reasonably necessary or legally required—for example, certain payment, tax, accounting, fraud-prevention, or dispute records.

I may also need to verify your identity before completing certain privacy requests.

15. Children's Privacy

1Mandarin's paid services are primarily intended for adult learners.

If a learner is a minor, a parent or legal guardian should be involved in the purchase and participation where required by applicable law.

Parents or guardians should contact Kai before purchasing a paid service for a minor if they have questions about communication, coaching, learning submissions, or privacy.

1Mandarin does not knowingly seek to collect unnecessary personal information from children.

If you believe a child has provided personal information inappropriately, please contact me so the situation can be reviewed.

16. International Services & Data Transfers

1Mandarin serves learners online, and the services used to operate the website, process payments, communicate, or deliver content may operate in different countries.

As a result, personal information may sometimes be processed or stored outside the country where you live.

Where required, appropriate measures will be used to handle international data transfers in accordance with applicable law.

17. Changes to This Privacy Policy

1Mandarin may update this Privacy Policy as the website, services, technology, or legal requirements change.

The latest version will be published on the 1Mandarin website with an updated revision date.

If a change materially affects how personal information is handled, reasonable steps will be taken to provide appropriate notice where required.